Welcome to Yumbox! www.yumbox.me is owned and managed by Outto Dine Productions Sdn Bhd (Company no: 959223-H) (“O2DP”). In these Terms & Conditions, the expression “we“, “us” and “our” refers to O2DP while the expressions “you” and “your” means the user, consumer or purchaser, as the case may be.
While we endeavor to provide accurate description of the products and/or services offered on the Website, we do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, reliability or suitability of the information and materials found or offered on the Website, and the pictures shown are for illustration purpose only.
You acknowledge that such information and materials are provided on “as is” and “if available” basis, and may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extend permitted by law. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information and materials found or offered on the Website generally.
In the event of unavailability of certain ingredients, we will replace with similar ingredient while preserving the quality of the meals without update. While we attempt to identify ingredients that may cause allergic reactions for those with food allergies, we however do not make representation on the same and there is always a risk of contamination. If you are concerned with food allergies, please be aware of the said risk and that we may prepare food and use ingredients that contain nuts, nut oil, dairy, seafood, shellfish and gluten.
While we endeavor to work only with wholesalers who have provided us halal and HACCP certification for supplied products, we do not provide any warranty or guarantee as to be accuracy, completeness and legal standing of this information.
We endeavor to ensure and maintain a high quality and hygiene of the meals prepared for you, if however in the unlikely event that you found the meals delivered are not in good condition or contained items that do not belong therein, please do not consume the said meal but to contact us for a refund. We reserve the right to issue such full and partial refunds and any additional compensation in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery. We may request photograph or other documentation showing the problem if it is something that can be seen by inspecting the Items. Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on the delivery and other information.
Please refer to our delivery information page for the delivery area covered and we may engage third party service provider to ensure delivery of the order within the time slot selected. Whilst we aim to ensure the service level of such third party service provider, we are not able to warrant their conduct or behavior and shall not be held responsible for any omission or misconduct caused by such third party service provider.
Your order will be delivered at the timeslot selected and we endeavor to meet the said delivery time slot however it may be occasionally delayed due to traffic flow, weather conditions, unforeseen incidences or force majeure event, and we shall not be held liable for failure to deliver.
If it is in our view that the delivery of your order is likely to be substantially delayed, we will contact you to arrange an alternative delivery timeframe. If that timeframe is unacceptable to you, you may decline to accept the order and we will: (i) if cash payment is to be made upon delivery, not charge you for the order; or (ii) if online payment has been made, refund you the cost of such order or credit the cost of such order to your account balance which can be applied to your next order, at your option. The processing of the refund may take up to twenty (20) working days.
You are responsible to be available at specified delivery location, at the time of delivery and ensure adequate arrangement is made. All risk in the products shall pass to you upon delivery. In any event where we are unable to reach you, we will attempt to contact you at the phone number given and the driver is unable to find a safe location to leave the food and if you are still unreachable, the order shall be deemed delivered and you will be liable for its payment in full as if you had received the order.
We shall not be held responsible for your failure to provide adequate access, information or arrangements for delivery. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Item, and if the driver has been despatched you will also be charged for delivery.
To ensure the highest quality of the meal served, it is highly recommended that all meals should be consumed immediately after delivery.
Price and Payment
All prices are in Malaysian Ringgit (MYR) unless other wise stated. The prices are correct as shown on the Website, and are inclusive of applicable tax and delivery charges. We reserve the right to review the prices from time to time. Payment can be made online (via FPX bank transfer, debit or credit card payment) or cash on delivery.
We may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. Prices can also change at any time at our discretion of the Partner Restaurants. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket.
Cancellation and Refunds
You may cancel an order without charge at any time before we have confirmed your order (a “Confirmed Order”) or received a confirmation email. If you cancel any order after it becomes a Confirmed Order, you will be charged the full price for the Items, and if the driver has been despatched you will also be charged for delivery.
We may notify you that an order has been cancelled or if an item because unavailable at any time. You will not be charged for any orders cancelled by us, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.
Orders which we have confirmed are considered final as soon as they are placed and no refunds will be permitted. That said, we do make exceptions on a case-by-case basis and please inform us at least 2 hours in advance.
In the event of cancellation, we may credit the cost of such order to your account balance which can be applied to your next order. We are not liable or responsible for the time of an outside delays in outside payment gateway to charge or refund you or if your bank account/credit card has been used in a fraudulent manner.
Accounts and Registration
When ordering through the Website, you are required to provide certain information or to register for an account, and information required includes your name, email address, credit card number, phone number and delivery address. You warrant that you have the legal capacity to use and to order through the Website that you have the legal capacity to use and to order through the Website. You agree that the information you provide to use is accurate and that you will keep it accurate and up-to-date. You are solely responsible for maintaining the confidentiality for all activities that occur under your account.
You may close your account at any time by contacting us. If you have reason to believe that your account is no longer secure, then you must immediately notify us at firstname.lastname@example.org. We reserve the right to terminate or suspend your account at anytime if we believe there is unusual activity on it.
We shall take all commercially reasonable measures in securing your orders and personal details, and will ensure that said details are retained only as long as necessary for the transaction and for the provision of the products and services to you. However, in the absence of fault on our part, we shall not be held liable for any loss that you many suffer in the event unauthorized access by third party to any data provided when accessing or ordering from the Website unless we have been proved to be negligent in securing the information provided.
Use of Information
You authorize us to use, store or otherwise process your personal information in order to provide the delivery of the order to you and for marketing and credit purposes (“Purpose”), including but not limited to calling the provided number for promotional purposes. The purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the delivery of the order to you.
By using or ordering via the Website, you acknowledge and agree that the use of the Website is at your own risk and the maximum extent permitted according to the applicable law, in no circumstances, shall we be liable for any direct, indirect, incidental, special, consequential, or punitive damages, losses, costs or expenses nor for any loss of profit that results from the use of, or inability to use the Website, or any application or material on any site linked to this Website (including but not limited to any viruses, bugs or any other errors or defects or failures in computer transmissions or network communications) even if we have been advised of the possibility of such damage. In addition, no liability can be accepted by us in respect of any changes made to the content of the Website by unauthorized thrid parties. All express or implied warranties or representations are excluded to the maximum extend permitted according to the applicable law.
We disclaim any and all liability to you for the supply of the delivery and products to the fullest extend permissible under applicable laws unless the loss or damage is due to our wilful misconduct, or gross negligence. This however shall not affect your statutory rights as a consumer under applicable laws. In the event that we are found liable for any loss or damage, such liability is limited to the amount that you have paid for the relevant products. We shall not be liable for any consequential, indirect or special damage, howsoever arising.
In the event of reasonable belief that there exists an abuse of promotional event and/or suspects instances of fraud, we may cause the suspected user to be blocked immediately and reserves the right to refuse future services. Additionally, should there exist an abuse of vouchers or discount codes, we reserves the right to seek compensation or damages from any and all violators. Any promotions or offers are subject to our sole discretion and may be withdrawn at any time and without prior notice.
The Website may include content, information or links to third parties or third party sites. We shall not be held responsible for the content of any such sites or neither for the content of any third party advertising or sponsorship nor for compliance of such with any regulations. The links may be accessed at your own risk and we make no representations or warranties about the content, completeness, or accuracy of these links or the sites hyperlinked to this Website.
You agree to hold harmless and relieve us from any liability whatsoever arising from your use of information from a third party or your use of any third-party website.
You agree to indemnify, defend and hold us harmless from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any use of the Website, or as a result of violation of this Terms and Conditions by you or through use of your account.
Intellectual Property Rights
All intellectual property rights in connection with the Website (including but not limited to, the recipe, design, layout, look, text, appearance and graphics) are owned by us and must not be reproduced without our prior written consent. You may for your own personal use, to print and download the materials or bookmark or share links directing others to the content on the Website, provided that you do not modify, reproduce or republish any content either online or offline, without our consent.